The following policies apply to the various products purchased directly from BoxWrench.net. If you have purchased DVDs or other BoxWrench products from other vendors, please refer to their return policy.
Returns for full refund are available on DVDs for a period of 30 days after purchase as long as shrink wrapping or carboard zip sleeve is un-opened. Unwrapped discs are not available for refund but are eligible for exchange in case of damage during shipment or due to manufacture defect. Exchanges are limited to 90 days from date of purchase. Customer is responsible for shipment back to BoxWrench for returns or exchanges.
Returns for full refund are available on books for a period of 30 days after date of purchase as long as books do not have signs of damage. Any sealed books which have been unwrapped are not eligible for return. Customer is responsible for shipment back to BoxWrench for returns.
We observe all major U.S. holidays. Typically, your order will ship the very first available business day that it can, pending holidays. We do not offer Saturday delivery thru UPS or FedEx. Therefore, expedited deliveries ordered on a Thursday or a Friday, probably will not arrive or be shipped till the following Monday or start to the business week, depending on it's shipping method. Orders may not ship the same day if they've missed a carrier pick up time. Please be aware of this before you make your shipping selection. Contact us if you have any questions.
Combo's are dynamically adjusted sales of bundled items. Each DVD combo's saves about 12% off retail, compared with buying the items individually.
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